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Return Policies

At Gorgeous Things, we strive to ensure your satisfaction with every purchase. Please review our return policy outlined below:

1. Custom Sales: All sales involving custom-made items (ex., jackets) are considered final and cannot be returned, exchanged, or refunded once the purchase is completed.
2. 30-day Returns: For unused and unworn merchandise, we offer a 30-day return window from the date of purchase. To qualify for a return, the item must be in its original condition with all tags attached and accompanied by the original receipt.
3. Exclusions - Hats & Headbands: Hats and headbands are deemed final sale items and are not eligible for return, exchange, or refund.
4. Refund Method: Approved refunds for qualifying returns will be issued using the original payment method. Please allow processing time, which may vary based on the payment provider.
5. Damaged or Defective Items: In the unfortunate event that you receive a damaged or defective item, please contact us immediately with an image of the item. We will gladly assist you in resolving the issue.
6. Non-Returnable Items: Apart from custom-made items, hats, and headbands, other items designated as final sale during promotional periods may not be eligible for return. All sale items are final sale. Additionally, all sales at charitable events are considered final sale.
7. Store Discretion: Gorgeous Things reserves the right to determine the returns eligibility and modify the return policy without prior notice.
   We appreciate your understanding and adherence to our return policy. For any further

How do I make a return?

In-store Return Process: To initiate a return for eligible merchandise within the 30-day window, please bring the item and the original receipt to our Scottsdale store location. Our team will inspect the item and proceed with the return process if it meets the criteria.

Online Return Process: Navigate to your store account, find the order you would like to return, click start a return. You will receive an email showing approval of items accepted or rejected for return. If your items have been accepted it is your responsibility to provide a shipping label to the address: 7088 E Fifth Ave Scottsdale, AZ 85251 . Please package your merchandise with care and include all original packaging. An email will be sent when your item has been received back and processed also stating confirmation of your refund total. 

We don't guarantee that we will receive your return and we are not responsible for your return until proof of delivery to Gorgeous Things located at 7088 E Fifth Ave Scottsdale, AZ  85251. Gorgeous Things cannot take responsibility for items lost in transit or damaged.

Order Cancellations & Undeliverable Packages

Please be advised that once an order has been placed we are unable to make any modifications to the order. You are solely responsible at checkout to verify that the shipping address you entered is correct and if any error has been made, you contact customer service immediately to update the address.

Shipping Methods & Policies 

We process orders Monday through Friday, excluding holidays, through USPS First Class Mail, USPS Priority Mail and UPS. Orders received on weekdays after 3pm Arizona time, on weekends or holidays reserve the right to begin processing the next business day. We ship most orders same day but require 24-48 hours after the order is received to ship.

Domestic Shipping Options and Rates 

We currently only offer shipping within the United States & Canada and all packages are shipped via UPS or USPS Priority Mail. Please allow 1 business days after placing your order for processing. Shipping costs are non-refundable.

• Ground (2 to 7 business days) -$12
  
• International (Canada ONLY) - $20 on all orders 

Lost Packages & Liability 

At Gorgeous Things, we ensure that your order is carefully packed and shipped through either UPS or USPS. We, as the seller, are responsible for the package until it reaches the buyer. Once the package tracking shows “Delivered”, “Notice Left”, or “Signed By”, the responsibility for the package transfers to the buyer.

For Missing Packages:

UPS Missing Packages:

1. Contact UPS customer service at 1 (800) 742-5877 for an update on your tracking and to request an investigation into the delivery status.

2. Check with your neighbors to see if the package was mistakenly delivered to them.

3. Submit a search request through UPS’s Missing Package tool.

4. If your package isn’t recovered, you may be eligible to file an insurance claim with UPS.

USPS Missing Packages:

1. Call USPS customer service at 1 (800) 275-8777 for a tracking update and to request contacting the driver who delivered your package.

2. Ask neighbors to see if the package was mistakenly delivered to them.

3. Submit a Missing Mail Search Request through USPS’s website.

4. If your mail isn’t recovered, you may be able to file an insurance claim with USPS.

Please note that if you intentionally misrepresent the non-receipt of a package to UPS or USPS, it is considered fraud and may result in legal action.

For further assistance or inquiries regarding lost or missing packages, you will be directed to our Loss Prevention and Fraud Legal Team.