We make all of our custom jackets in house, with extreme attention to detail and quality control. The turnaround time will depend on the level of customization, and we will give you an estimated time for completion after design is created. Expect an estimated turnaround of at least 2-4 weeks, but certainly can be less or possibly take longer for more complicated designs! We promise, it is worth the wait!

Absolutely! We understand that you might have a special piece in your closet that just speak to you, if you don’t find something in our diverse selection of jackets, we are happy to work on your personal items as well.

Of Course! We design projects for people around the country every day, I love to do FaceTime appointments with our clients. We will send you a questionnaire for you to work on prior to the appointment and then the design process will begin!

Our ready to wear jackets are a great place to start for inspiration and we love re-creating them on jackets make you feel great! Feel free to utilize any of our designs as your example and we will help you re-create it.

We know that you might have logos and designs that you would like to create in a custom patch, and we love creating these unique designs! We will help guide you through the limitations when you are designing your jacket, if a specific logo does not seem like it will translate well into a patch or embroidery we will let you know. We do our best to help you bring your custom designs to LIFE! The cost for creating custom patches will depend on the complexity of the design.

You custom jacket is unique to you, one of a kind piece that tells your story! You can have as little or as much involvement in the design process as you prefer. Once we have your questionnaire, our design team is happy to take over the rains, but we always feel that the collaborative process is the best option.

At this time, we are focused on embroidered patches, but if you have specific request, please tell us, and we will do our best to help you find them!

Custom designs can be sent to customs@shopgorgeousthings.com.

Once the design is approved by you, we get started with sewing and Embroidery! We do not send images and updates throughout the process, but when your jacket is complete, we will send you images for review and approval!

The jacket is built from the ground up. The cost of the jacket plus each piece of embroidery and custom patches will be incorporated to the cost of your jacket. We will give you the breakdown when you customize based on the level of complexity of designs. A good estimate for an AVERAGE custom jacket is around $450, with a range from $350-$900. We are also happy to work within your budget which we will discuss during the design process.

All of our patches are sewn on either by machine or by hand depending on the materials. We take pride in quality work, which is why we ask for your patience!

Adding additional customization pieces to your design is simple, but if you want to make CHANGES to the approved design, you will have to contact us and see where we are in the design process. This may also result in additional fees.

In many cases, we are able to accommodate rush, orders, but you’ll be charged an additional $75 fee.

We process orders Monday through Friday, excluding holidays, through USPS First Class Mail, USPS Priority Mail and UPS. Orders received on weekdays after 3pm Arizona time, on weekends or holidays reserve the right to begin processing the next business day. We ship most orders same day but require 24-48 hours after the order is received to ship.

We currently only offer shipping within the United States & Canada and all packages are shipped via UPS or USPS Priority Mail. Please allow 1 business days after placing your order for processing. Shipping costs are non-refundable.

• Ground (2 to 7 business days) -$12
  
• International (Canada ONLY) - $20 on all orders 

1. Custom Sales: All sales involving custom-made items (ex., jackets) are considered final and cannot be returned, exchanged, or refunded once the purchase is completed.
2. 30-day Returns: For unused and unworn merchandise, we offer a 30-day return window from the date of purchase. To qualify for a return, the item must be in its original condition with all tags attached and accompanied by the original receipt.
3. Exclusions - Hats & Headbands: Hats and headbands are deemed final sale items and are not eligible for return, exchange, or refund.
4. Refund Method: Approved refunds for qualifying returns will be issued using the original payment method. Please allow processing time, which may vary based on the payment provider.
5. Damaged or Defective Items: In the unfortunate event that you receive a damaged or defective item, please contact us immediately with an image of the item. We will gladly assist you in resolving the issue.
6. Non-Returnable Items: Apart from custom-made items, hats, and headbands, other items designated as final sale during promotional periods may not be eligible for return. All sale items are final sale. Additionally, all sales at charitable events are considered final sale.
7. Store Discretion: Gorgeous Things reserves the right to determine the returns eligibility and modify the return policy without prior notice.
   We appreciate your understanding and adherence to our return policy. For any further

In-store Return Process: To initiate a return for eligible merchandise within the 30-day window, please bring the item and the original receipt to our Scottsdale store location. Our team will inspect the item and proceed with the return process if it meets the criteria.

Online Return Process: Navigate to your store account, find the order you would like to return, click start a return. You will receive an email showing approval of items accepted or rejected for return. If your items have been accepted it is your responsibility to provide a shipping label to the address: 7088 E Fifth Ave Scottsdale, AZ 85251 . Please package your merchandise with care and include all original packaging. An email will be sent when your item has been received back and processed also stating confirmation of your refund total. 

We don't guarantee that we will receive your return and we are not responsible for your return until proof of delivery to Gorgeous Things located at 7088 E Fifth Ave Scottsdale, AZ  85251. Gorgeous Things cannot take responsibility for items lost in transit or damaged.

Yes, we offer FREE in-store pickup. Once your order has been processed and ready for pickup you will receive an email. You may pickup your order during store hours:

Mon - Wed: 11am - 6pm

Thurs - Sat: 11am - 7pm

Sunday: 11am - 4pm

7088 E 5th Ave, Scottsdale, AZ 85251